YU Azure AD Single Sign-On

The off-campus access authentication of Yeshiva University Libraries has been switched to YU Microsoft Authentication (Azure AD Single Sign-On), the same as YU Canvas and other YU systems.

  • Students use your student YU email address and your Active Directory password. Your YUAD password is different than your YU student Gmail account.
  • Faculty and Staff members use your YU email address and your Active Directory password. You may be prompted for multi-factor authentication (MFA) when you logon so have your phone available.
  • Did you forget your password? You can reset it yourself by going to Self-Service Password Reset.

If you need assistance logging in, call the YU Helpdesk at 646-592-4357, e-mail helpdesk@yu.edu, or submit a ServiceNow ticket.

The Active Directory Default Password is 5 characters long. It is the first letter of your last name (lowercase) followed by the last four digits of your Social Security Number or YU Banner ID, e.g. j1234.

Password reset or other help

Need a password reset or other help?

Denied Access

To access the Library's licensed resources from off campus you must identify yourself as an authorized YU student or employee.
If you are the Albert Einstein College of Medicine students,please visit AECOM library.
If you are the alumni of YU, please visit Library Services for Alumni.
If you think you have reached the Denied Access Page in error, please check if you have access to YU-licensed Office365, email helpdesk@yu.edu with proof of registering to class(es) to fix this issue then try again.
For all other questions, please contact remote@yu.edu with your YU email address.

Troubleshooting: Browser Errors

Errors on Chrome

If your run into problems while using a Chrome browser, try the following solutions:

  • Test if the problem occurs in an incognito window. Press Ctrl + Shift + N (Cmd +Shift + N for Mac) to open an incognito window on Chrome. 
  • Sign out of your Google account. Clear the browser cookies and cache (see Other Error Messages below). Then, sign back into Google.
  • Disable browser extensions

Error Message: "Too Many Redirects"

If your browser displays a "Too Many Redirects" error message, there are a few potential solutions for this issue:

  • Use another browser (e.g. Chrome, Safari, Firefox)
  • Clear browser data (see Other Error Messages below)
  • Disable browser extensions (e.g. AdBlock):
  • Synchronize system date and time with the internet:

Internet Explorer and Microsoft Edge

Canvas no longer supports Internet Explorer 11, and it caused the authentication error with the library E-Reserves platform. Please use the latest version of one of the supported browsers:

  • Chrome
  • Firefox
  • Edge
  • Safari

The old Microsoft Edge browser does not work with many websites and its icon looks very similar to the Internet Explorer icon. If you are using the Edge browser, changing browsers may fix the issue. - Upgrade to the new Microsoft Edge.

Other Error Messages

There are numerous errors that users can run across that are browser related. If you receive an error that does not match one of the examples in this guide, clear your browser cache and cookies.

If none of these solutions work, please report the problem to remote@yu.edu. When submitting the question, list the name of the database, the name of the article (if applicable), and a description of the error. We will contact you when the issue has been resolved.

*Credit to University of Texas Libraries Guide: Electronic Resources: Troubleshooting.